1‌. Q: Does your company have international project experience? What certifications do your products comply with?‌

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A:‌ With over 10 years of export experience, our products have been delivered to more than 30 countries across Europe, America, and Southeast Asia. We comply with ISO 9001, EN 1090 (for steel structures), and ASTM standards, and provide third-party inspection reports.

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2. Q: How do your bus shelters resist corrosion in high-temperature, high-humidity, and high-salt environments?‌
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A:‌ We use galvanized steel or stainless steel with automotive-grade powder coating, passing 2,000 hours of salt spray testing. With wind resistance up to Level 13, our shelters have a service life exceeding 15 years.

3‌. Q: Are the glass panels explosion-proof?‌

‌A:‌ Standard configuration includes 6-12mm tempered glass (laminated glass optional), certified to EN 12600 impact resistance standard.
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4. Q: Can you customize shelters to match our city's requirements?‌

‌A:‌ We offer complete customization services:

■ Dimensions: Flexible designs from 1-20 meters in length

■ Features: Integration of solar panels, LED lighting, electronic displays, etc.

■ Appearance: 3D renderings provided for confirmation before production.
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5. Q: What are your minimum order quantity (MOQ) and production lead time?‌

‌A:‌ Standard MOQ is 1 unit, with production completed in 25-35 days (additional 5 days for complex designs).
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6. Q: How do you handle logistics and customs clearance?‌
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A:‌ We offer FOB/CIF/DDP terms and assist with all export documents including Certificate of Origin and packing lists.
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7. Q: Do you provide smart shelter solutions?‌

‌A:‌ Our smart systems can include:

■ Real-time bus tracking (GPS/APP integration)

■ Solar power with energy-efficient LED lighting

■ Emergency call buttons
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8. Q: Are your materials environmentally friendly?‌

‌A:‌ 80% of main components are recyclable, with solar models reducing carbon emissions by 30%.
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9. Q: What is your warranty period and how do you handle damaged components?‌

‌A:‌ We provide 3-year free warranty with lifetime technical support, and guarantee 48-hour response for replacement parts.
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10. Q: Do you provide on-site installation guidance?‌

‌A:‌ We supply detailed installation manuals (text/video) and can dispatch engineers for on-site support (additional cost applies).
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11. Q: Why are your prices more competitive than local suppliers?‌

‌A:‌ Our advantages come from China's supply chain efficiency and mass production capabilities, offering 20%-40% cost savings for equivalent configurations.